Privacy Policy

This privacy policy applies to the mobile application Sahay, operated under the Department of Mass Education Extension & Library Services (Government of West Bengal) and developed by Nexintel Synergy Pvt Ltd.

We are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.

Last updated:September 26, 2025
Important Information About Data Storage and Usage
  • We do not store or collect any public details or sensitive child details in the Sahay app.
  • The Sahay app is designed only to show government-aided and sponsored homes, schools, and some general information about their children.
  • When anyone logs in, the app stores only three things: Gmail address, phone number, and name. No other personal or sensitive data is stored.
  • The app displays homes and children for the purpose of facilitating public in-kind or monetary donations (such as food, clothes, etc.). Currently, there is no payment integration in this app; users can only book for in-kind donations.
Information We Collect

Personal Information

  • Name, email address (Gmail), and phone number when you register or log in
  • User credentials and authentication data
  • Profile information and preferences
  • Communication records and correspondence

System Data

  • Student and inmate records (for authorized personnel only)
  • Educational and health records as required for welfare operations
  • Administrative data related to homes and institutions
  • Staff and committee member information

Technical Information

  • IP addresses and device information
  • Browser type and operating system
  • Usage patterns and system logs
  • Cookies and similar tracking technologies
How We Use Your Information

Primary Purposes

  • Providing welfare services and educational support
  • Managing institutional operations and compliance
  • Facilitating communication between stakeholders
  • Generating reports and analytics for improvement

Administrative Uses

  • User authentication and account management
  • System maintenance and security monitoring
  • Compliance with regulatory requirements
  • Quality assurance and service improvement
Information Sharing and Disclosure

Authorized Sharing

  • With government agencies as required by law
  • With educational institutions for student welfare
  • With healthcare providers for medical services
  • With authorized committee members and officials

We Do Not Share

  • Personal information with third parties for marketing
  • Sensitive data without proper authorization
  • Information that violates privacy rights
  • Data beyond what is necessary for our services
Data Security and Protection

Security Measures

  • Encrypted data transmission and storage
  • Multi-factor authentication for sensitive access
  • Regular security audits and monitoring
  • Access controls and user permission management

Data Retention

  • Personal data retained only as long as necessary
  • Automatic deletion of expired session data
  • Secure disposal of outdated records
  • Compliance with legal retention requirements
Your Privacy Rights

Access and Control

  • Right to access your personal information
  • Right to correct inaccurate data
  • Right to request data deletion (where applicable)
  • Right to restrict processing of your data

Communication Preferences

  • Opt-out of non-essential communications
  • Control notification settings
  • Manage cookie preferences
  • Request information about data usage
Cookies and Tracking

We use cookies and similar technologies to enhance your experience, maintain user sessions, and analyze usage patterns. These technologies help us:

  • Keep you logged in during your session
  • Remember your preferences and settings
  • Analyze how our services are used
  • Improve security and prevent fraud

You can control cookie settings through your browser preferences, though some features may not function properly if cookies are disabled.

Changes to This Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify users of any material changes through our platform or via email.

Governing Law: This Privacy Policy is governed by the laws of India and any disputes will be resolved in accordance with Indian jurisdiction.

Compliance: Our data practices comply with applicable Indian data protection laws including the Information Technology Act, 2000 and related rules.

© 2025 Sahay (Department of Mass Education Extension & Library Services). Developed by Nexintel Synergy Pvt Ltd. All rights reserved.